Redaction software for call centers

The best redaction software for contact centers handles audio, transcripts, and screen recordings in one platform, processes thousands of calls in bulk, and meets PCI DSS, GDPR, and HIPAA requirements. VIDIZMO Redactor offers AI-powered audio and video redaction with flexible deployment options.

Yes. VIDIZMO Redactor processes thousands of call recordings in bulk through automated batch workflows. AI transcribes audio, detects sensitive entities like names, card numbers, and account IDs, then redacts them across the entire batch in parallel, dramatically reducing manual QA review time for high-volume contact centers.

Call center recordings typically require redaction of names, phone numbers, addresses, Social Security numbers, payment card data, dates of birth, and any health information shared during the call. VIDIZMO Redactor automatically detects PII, PCI, and PHI across audio, transcripts, and agent screen captures.

PCI DSS compliant call recordings require permanent removal of cardholder data, CVV codes, and full card numbers from audio, transcripts, and agent screen recordings. VIDIZMO Redactor automatically detects spoken card data and on-screen payment fields, removing them in line with PCI DSS Requirement 3 for stored cardholder data.

No. Properly applied audio redaction cannot be reversed. VIDIZMO Redactor removes the underlying audio data and replaces it with silence or noise, ensuring the original speech cannot be recovered through forensic analysis or audio recovery tools. This makes redacted recordings safe for QA review and external sharing.

Call center compliance requires protecting PII under GDPR, CCPA, and HIPAA, plus cardholder data under PCI DSS. Recordings, transcripts, and agent screens must all be safeguarded. VIDIZMO Redactor redacts sensitive information across all three formats and produces audit logs to demonstrate compliance during audits and customer DSAR responses.

Yes. VIDIZMO Redactor generates detailed audit logs for every redaction action, capturing timestamp, user, file, redaction type, and outcome. These logs support compliance reporting for PCI DSS, GDPR, HIPAA, and customer DSAR requests, providing the evidence trail auditors require during regulatory reviews.