Redaction software for call centers

Various regulatory compliances have tightened the noose around call centers. Ensure regulatory compliance and boost customer trust with AI-powered call transcription and PCI redaction software.

Raise the call to consumer privacy

Call centers find themselves stuck in a whirlpool of call recordings containing personally identifiable information (PII) and are increasingly met with stringent compliances that bind them to protect customers’ privacy.

VIDIZMO Redactor helps call centers ensure privacy and comply with various data privacy regulations, such as PCI-DSS, CCPA, GDPR, TCPA, FDCPA, and more, to ensure they do not end up paying hefty fines to the regulators.

Reinforcing consumer privacy

Redaction solution for call centers

Key capabilities

Multifactor Authentication

AI-powered redaction

Automatically redact sensitive information from customer call recordings with AI.

Bulk Redaction-2

Bulk redaction

Save time by redacting large volumes of customer call recordings with bulk redaction.

Spoken PII redaction-Nov-21-2024-12-56-56-9359-PM

Spoken PII redaction

Protect the PII of customers in audio recordings by redacting names, locations, SSNs, credit card numbers, and more.

custom redaction rules (2)

Custom redaction rules

Create your own redaction rules for redacting PII and other information from audio, videos, images and documents.

Secure Platform-4

Secure platform

Prevent disgruntled employees and hackers from spilling information from customer calls.

Audit Logs-4

Audit log

Keep a check on which employees accessed the customer call recordings.

Role-Based Access Control (1)

Role-based access control

Ensure maximum privacy of customer information by defining information access levels.

Rapid File Search-Nov-26-2024-12-40-11-2664-PM

Rapid file search

Quickly search for the specific call recording by speakers, tags, metadata, and more.

call Transcription and Translation-1

Call transcription and translation

Transcribe customer call recordings and translate them into 50+ languages for highly effective employee training.

OCR based redaction-Nov-21-2024-01-23-51-3974-PM

OCR-based redaction

Redact sensitive information from scanned customer service forms and documents.

Secure Automated Workflow-Nov-21-2024-01-23-51-3412-PM

Secure automated workflows

Automate secure redaction workflows and focus on your core job – interacting with customers.

Manual Redaction-Nov-21-2024-01-23-51-3438-PM

Manual redaction

Redact profane language and banned words from call recordings and documents.

Redact anything with VIDIZMO Redactor

Video redaction-Nov-21-2024-03-31-15-4693-PM

Video redaction

Automatically detect and redact faces, persons, license plates, guns, and other sensitive information in videos.

Image redaction-Nov-21-2024-03-31-36-1943-PM

Image redaction

Auto redact PII, including faces, persons, license plates, weapons, and much more in images.

Audio redaction-Nov-21-2024-03-32-05-6760-PM

Audio redaction

Redact audio recordings using AI-generated transcripts or spoken PII redaction to mute or bleep sensitive spoken words.

Document redaction-Nov-21-2024-03-32-27-5647-PM

Document redaction

Redact names, SSNs, addresses, emails, phone numbers, PHI, commercial confidential information (CCI), and much more in documents

Bulk Redaction (1)-Nov-21-2024-03-22-15-5638-PM

Bulk redaction

Automatically detect and redact sensitive information such as faces, license plates, and other personally identifiable information (PII) across large volumes of content.

AI Transcription & Translation (1)

AI transcription and translation

Use AI-generated transcription and translation in over 40 languages to identify and redact sensitive information within the speech panel to ensure privacy and compliance.

OCR redaction-Nov-21-2024-03-23-45-2039-PM

OCR redaction

Automatically detect and redact text in scanned documents and images with optical character recognition (OCR) based redaction.

Access controls-Nov-21-2024-03-24-09-6017-PM

Access controls

Implement granular permissions tailored to specific user roles and groups within your organization.

Become a fully compliant call center today

Explore resources for call center

Making a Safe Bet with Redaction for Casinos
A casino's gambling table is displayed

Making a Safe Bet with Redaction for Casinos

Dec 3, 2024 6:47:40 AM 8 min read
The Role of Redaction in Modern Industries
A desktop screen showing document redaction taking place

The Role of Redaction in Modern Industries

Dec 3, 2024 5:20:09 AM 8 min read
Protecting Privacy with AI: Ensuring Compliance in Multimedia Content 
A software that is secure highlighted by a lock and shield icon showing on the screen

Protecting Privacy with AI: Ensuring Compliance in Multimedia Content 

Dec 3, 2024 5:03:19 AM 7 min read
back to top