Redaction software for call centers

Various regulatory compliances have tightened the noose around call centers. Ensure regulatory compliance and boost customer trust with AI-powered call transcription and PCI redaction software.

Raise the call to consumer privacy

Call centers find themselves stuck in a whirlpool of call recordings containing personally identifiable information (PII) and are increasingly met with stringent compliances that bind them to protect customers’ privacy.

VIDIZMO Redactor helps call centers ensure privacy and comply with various data privacy regulations, such as PCI-DSS, CCPA, GDPR, TCPA, FDCPA, and more, to ensure they do not end up paying hefty fines to the regulators.

Reinforcing consumer privacy
Redaction solution for call centers

Automatically redact personally identifiable information (PII) of consumers from call recordings.

Comply with PCI-DSS, GDPR, CCPA, TCPA, and FDCPA by redacting sensitive information from multimedia content.

Navigate a challenging, fast-paced environment by quickly redacting sensitive information from a large volumes of customer audio.

Growing volume of customer interactions? Scale the redaction software to accommodate increasing data processing demands.

Streamline employee training by redacting sensitive data from calls beforehand.

Ensure appropriate customer data handling on a highly secure redaction software.

Key capabilities

AI-powered redaction

Automatically redact sensitive information from customer call recordings with AI.

Bulk redaction

Save time by redacting large volumes of customer call recordings with bulk redaction.

Spoken PII redaction

Protect the PII of customers in audio recordings by redacting names, locations, SSNs, credit card numbers, and more.

Custom redaction rules

Create your own redaction rules for redacting PII and other information from audio, videos, images and documents.

Secure platform

Prevent disgruntled employees and hackers from spilling information from customer calls.

Audit log

Keep a check on which employees accessed the customer call recordings.

Role-based access control

Ensure maximum privacy of customer information by defining information access levels.

Rapid file search

Quickly search for the specific call recording by speakers, tags, metadata, and more.

Call transcription and translation

Transcribe customer call recordings and translate them into 50+ languages for highly effective employee training.

OCR-based redaction

Redact sensitive information from scanned customer service forms and documents.

Secure automated workflows

Automate secure redaction workflows and focus on your core job – interacting with customers.

Manual redaction

Redact profane language and banned words from call recordings and documents.

Redact anything with VIDIZMO Redactor

Video redaction

Automatically detect faces, persons, license plates, guns, and more in videos.

Image redaction

Redact PII, including faces, persons, license plates, weapons, and more in images.

Audio redaction

Redact audio recordings using transcripts or by drawing segments to mute or bleep them.

Document redaction

Redact names, SSNs, addresses, emails, phone numbers, and more​ in OCR and non-OCR documents.​

Become a fully compliant call center today

Explore resources for call center

All you need to know about PII redaction in transcripts

Read more >

The hidden role of redaction in crisis centers and hotlines

Read more >

Role of redaction tools in call centers: Protecting customer data

Read more >

Take a test ride

Book a demo or get started with our 7-day free trial