Redaction software for call centers

Various regulatory compliances have tightened the noose around call centers. Ensure regulatory compliance and boost customer trust with AI-powered call transcription and PCI redaction software.
A person using a redaction software to redact audio and video

Raise the call to consumer privacy

Call centers find themselves stuck in a whirlpool of call recordings containing personally identifiable information (PII) and are increasingly met with stringent compliances that bind them to protect customers’ privacy.

VIDIZMO Redactor helps call centers ensure privacy and comply with various data privacy regulations, such as PCI-DSS, CCPA, GDPR, TCPA, FDCPA, and more, to ensure they do not end up paying hefty fines to the regulators.

Reinforcing consumer privacy

Redaction solution for call centers

Automatically redact personally identifiable information (PII) of consumers from call recordings.

Growing volume of customer interactions? Scale the redaction software to accommodate increasing data processing demands.

Comply with PCI-DSS, GDPR, CCPA, TCPA, and FDCPA by redacting sensitive information from multimedia content.

Streamline employee training by redacting sensitive data from calls beforehand.

Navigate a challenging, fast-paced environment by quickly redacting sensitive information from a large volumes of customer audio.

Ensure appropriate customer data handling on a highly secure redaction software.

Key capabilities

AI-powered redaction

Automatically redact sensitive information from customer call recordings with AI.

Bulk redaction

Save time by redacting large volumes of customer call recordings with bulk redaction.

Spoken PII redaction

Protect the PII of customers in audio recordings by redacting names, locations, SSNs, credit card numbers, and more.

Custom redaction rules

Create your own redaction rules for redacting PII and other information from audio, videos, images and documents.

Secure platform

Prevent disgruntled employees and hackers from spilling information from customer calls.

Audit log

Keep a check on which employees accessed the customer call recordings.

Role-based access control

Ensure maximum privacy of customer information by defining information access levels.

Rapid file search

Quickly search for the specific call recording by speakers, tags, metadata, and more.

Call transcription and translation

Transcribe customer call recordings and translate them into 50+ languages for highly effective employee training.

OCR-based redaction

Redact sensitive information from scanned customer service forms and documents.

Secure automated workflows

Automate secure redaction workflows and focus on your core job – interacting with customers.

Manual redaction

Redact profane language and banned words from call recordings and documents.

Redact anything with VIDIZMO Redactor

Video redaction

Automatically detect and redact faces, persons, license plates, guns, and other sensitive information in videos.

Image redaction

Auto redact PII, including faces, persons, license plates, weapons, and much more in images.

Audio redaction

Redact audio recordings using AI-generated transcripts or spoken PII redaction to mute or bleep sensitive spoken words.

Document redaction

Redact names, SSNs, addresses, emails, phone numbers, PHI, commercial confidential information (CCI), and much more in documents

Bulk redaction

Automatically detect and redact sensitive information such as faces, license plates, and other personally identifiable information (PII) across large volumes of content.

AI transcription and translation

Use AI-generated transcription and translation in over 40 languages to identify and redact sensitive information within the speech panel to ensure privacy and compliance.

OCR redaction

Automatically detect and redact text in scanned documents and images with optical character recognition (OCR) based redaction.

Access controls

Implement granular permissions tailored to specific user roles and groups within your organization.

Become a fully compliant call center today

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