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Redaction software for call centers
Various regulatory compliances have tightened the noose around call centers. Ensure regulatory compliance and boost customer trust with AI-powered call transcription and PCI redaction software.
Raise the call to consumer privacy
Call centers find themselves stuck in a whirlpool of call recordings containing personally identifiable information (PII) and are increasingly met with stringent compliances that bind them to protect customers’ privacy.
VIDIZMO Redactor helps call centers ensure privacy and comply with various data privacy regulations, such as PCI-DSS, CCPA, GDPR, TCPA, FDCPA, and more, to ensure they do not end up paying hefty fines to the regulators.
Reinforcing consumer privacy
Redaction solution for call centers
- Automatically redact personally identifiable information (PII) of consumers from call recordings.
- Growing volume of customer interactions? Scale the redaction software to accommodate increasing data processing demands.
- Comply with PCI-DSS, GDPR, CCPA, TCPA, and FDCPA by redacting sensitive information from multimedia content.
- Streamline employee training by redacting sensitive data from calls beforehand.
- Navigate a challenging, fast-paced environment by quickly redacting sensitive information from a large volumes of customer audio.
- Ensure appropriate customer data handling on a highly secure redaction software.
Key capabilities
AI-powered redaction
Automatically redact sensitive information from customer call recordings with AI.Bulk redaction
Save time by redacting large volumes of customer call recordings with bulk redaction.Spoken PII redaction
Protect the PII of customers in audio recordings by redacting names, locations, SSNs, credit card numbers, and more.Custom redaction rules
Create your own redaction rules for redacting PII and other information from audio, videos, images and documents.Secure platform
Prevent disgruntled employees and hackers from spilling information from customer calls.Audit log
Keep a check on which employees accessed the customer call recordings.Role-based access control
Ensure maximum privacy of customer information by defining information access levels.Rapid file search
Quickly search for the specific call recording by speakers, tags, metadata, and more.Call transcription and translation
Transcribe customer call recordings and translate them into 50+ languages for highly effective employee training.OCR-based redaction
Redact sensitive information from scanned customer service forms and documents.Secure automated workflows
Automate secure redaction workflows and focus on your core job – interacting with customers.Manual redaction
Redact profane language and banned words from call recordings and documents.Redact anything with VIDIZMO Redactor
Video redaction
Automatically detect and redact faces, persons, license plates, guns, and other sensitive information in videos.Image redaction
Auto redact PII, including faces, persons, license plates, weapons, and much more in images.Audio redaction
Redact audio recordings using AI-generated transcripts or spoken PII redaction to mute or bleep sensitive spoken words.Document redaction
Redact names, SSNs, addresses, emails, phone numbers, PHI, commercial confidential information (CCI), and much more in documentsBulk redaction
Automatically detect and redact sensitive information such as faces, license plates, and other personally identifiable information (PII) across large volumes of content.AI transcription and translation
Use AI-generated transcription and translation in over 40 languages to identify and redact sensitive information within the speech panel to ensure privacy and compliance.OCR redaction
Automatically detect and redact text in scanned documents and images with optical character recognition (OCR) based redaction.Access controls
Implement granular permissions tailored to specific user roles and groups within your organization.Explore resources for call centers
Audio Redaction Software for HIPAA and GDPR Compliance
Article
Discover audio redaction software and its importance for organizations in protecting sensitive data and complying with privacy regulations.
Read the articleBulk Audio Redaction: Ensuring Compliance and Protecting Customer Data
Article
Ensure data privacy and compliance with bulk audio redaction for call centers. Protect customer trust and avoid hefty fines.
Read the articleHow Spoken PII Redaction Software Protects Privacy
Article
Learn how PII Redaction Software helps businesses automatically detect and remove sensitive spoken data, ensuring compliance with GDPR, HIPAA, and PCI DSS.
Read the articleFAQ
Call centers questions, answered
What is the best redaction software for contact centers?
The best redaction software for contact centers handles audio, transcripts, and screen recordings in one platform, processes thousands of calls in bulk, and meets PCI DSS, GDPR, and HIPAA requirements. VIDIZMO Redactor offers AI-powered audio and video redaction with flexible deployment options.
Can VIDIZMO Redactor process thousands of call recordings in bulk?
Yes. VIDIZMO Redactor processes thousands of call recordings in bulk through automated batch workflows. AI transcribes audio, detects sensitive entities like names, card numbers, and account IDs, then redacts them across the entire batch in parallel, dramatically reducing manual QA review time for high-volume contact centers.
What information must be redacted from call center recordings?
Call center recordings typically require redaction of names, phone numbers, addresses, Social Security numbers, payment card data, dates of birth, and any health information shared during the call. VIDIZMO Redactor automatically detects PII, PCI, and PHI across audio, transcripts, and agent screen captures.
How do you make call recordings PCI DSS compliant?
PCI DSS compliant call recordings require permanent removal of cardholder data, CVV codes, and full card numbers from audio, transcripts, and agent screen recordings. VIDIZMO Redactor automatically detects spoken card data and on-screen payment fields, removing them in line with PCI DSS Requirement 3 for stored cardholder data.
Can audio redaction be reversed?
No. Properly applied audio redaction cannot be reversed. VIDIZMO Redactor removes the underlying audio data and replaces it with silence or noise, ensuring the original speech cannot be recovered through forensic analysis or audio recovery tools. This makes redacted recordings safe for QA review and external sharing.
What are the call center compliance requirements for PII and PCI?
Call center compliance requires protecting PII under GDPR, CCPA, and HIPAA, plus cardholder data under PCI DSS. Recordings, transcripts, and agent screens must all be safeguarded. VIDIZMO Redactor redacts sensitive information across all three formats and produces audit logs to demonstrate compliance during audits and customer DSAR responses.
Does VIDIZMO Redactor produce audit logs for compliance reporting?
Yes. VIDIZMO Redactor generates detailed audit logs for every redaction action, capturing timestamp, user, file, redaction type, and outcome. These logs support compliance reporting for PCI DSS, GDPR, HIPAA, and customer DSAR requests, providing the evidence trail auditors require during regulatory reviews.
Become a fully compliant call center today
Start a free trial, or tell us what you need to redact and we will show you how it works.