Why 911 & EMS Agencies Need AI Audio Redaction for Modern Systems

Across North America, 911 dispatch centers and EMS agencies are rapidly migrating from legacy analog recorder systems like NICE Inform to modern cloud-based telephony platforms.

These new platforms offer improved scalability, better uptime, and modern call handling. But there’s a major gap most agencies only discover after migration:

What about Redaction?

Legacy on-prem recorders typically provided a basic audio redaction tool. Modern cloud platforms often do not. This leaves agencies exposed to:

• Privacy risks
• FOIA request delays
• PIPA/PHIPA/HIPAA non-compliance
• Increased workload for manual redaction teams
• Inability to securely share call audio with stakeholders

And the pressure is increasing.

Why Redaction Has Become a Mission-Critical Function

Emergency communications teams handle some of the most sensitive information possible:

• Caller names
• Addresses
• DOB
• Incident details
• Medical information
• Health status descriptions
• Behavioral assessments
• Mental health indicators

Under evolving privacy laws, none of this can be shared without proper redaction.

Agencies now face:

• Higher public expectations for transparency: FOIA/ATI requests continue to increase year-over-year.
• Higher penalties for privacy violations: Regulators expect strong governance for any 911 or medical audio.
• Greater complexity in digital evidence workflows: Audio must often be paired with CAD logs, bodycam footage, and incident reports.

Where AI-Powered Audio Redaction Fits In

Modern AI-powered technologies can now identify and automatically remove:

• PII (name, address, phone number)
• PHI (medical condition, medications, symptoms, diagnoses)
• Sensitive descriptors (mental state, disabilities, etc.)

Compared to traditional tools, AI-powered redaction delivers:

• Faster processing
• Higher accuracy
• Consistent compliance
• Automated auditing
• Integration with existing call workflows

How VIDIZMO Helps 911 & EMS Agencies Modernize Safely

VIDIZMO Redactor is built specifically for the needs of emergency communication centers:

Deploy Anywhere

• SaaS hosted in your region
• On-prem physical servers
• Your private cloud (Azure, AWS, VMware)

Canadian Data Residency (PHIPA/PIPEDA)

For Canadian EMS agencies, we offer full residency in Canada—application + data.

AI Audio Redaction Purpose-Built for 911

• Automatic PII/PHI detection
• Customizable keyword classes
• Confidence scoring + audit reports
• Automated ingestion from NICE CXone
• Manual redaction portal for caseworkers

Beyond Audio: A Full Evidence Management Platform

Store, manage, redact, and share:

• 911 calls
• Radio communications
• Bodycam footage
• CCTV
• Photos & documents

All with chain-of-custody & audit logs in VIDIZMO Digital Evidence Management System.

Redaction Is No Longer Optional

As agencies continue transitioning to cloud communications systems, audio redaction must evolve alongside them. The era of “manual tools” or “old recorder redaction modules” is ending.

AI-powered redaction ensures:

• Privacy compliance
• Faster casework
• Reduced risk
• Better transparency
• Future-ready digital evidence workflows

911 and EMS centers deserve a solution built for their mission—and VIDIZMO delivers exactly that.

Want to modernize your emergency communication redaction workflow? Contact VIDIZMO for a demo tailored to your agency.